UPS, a $45.3 billion corporation, is the world’s largest package delivery company and a global leader in supply chain and freight services. In the late 1990s, UPS needed to expand its Next Day Air hub operation in Louisville, KY. However, the company was experiencing an extremely high turnover rate of almost 100 percent among part-time employees that staffed the hub from 11 p.m. to 5 a.m.
Publications and Toolkits
Case Studies
UPS: Stabilizing Overnight Operations Workforce Through Public/ Private Partnership Supporting Postsecondary Completion
Verizon Wireless: Supporting Postsecondary Attainment as Talent Retention and Development Strategy
Verizon Wireless employs more than 83,000 people in 49 states, 80 percent of whom are “front-line” employees engaged in retail and customer service — entry-level positions that historically suffer high turnover rates. Verizon Wireless is leveraging its comprehensive tuition assistance benefits program to accomplish strategic organizational goals of increasing retention, performance and productivity of employees while offering them opportunities for educational attainment and career advancement.
Northrop Grumman Corporation: Investing in The Apprentice School to Ensure Future Skilled Shipbuilding Workforce
Northrop Grumman Corporation is a leading global security company with annual revenues of $33.8 billion and 120,000 employees spanning five business sectors. Northrop Grumman Shipbuilding (NGSB) is the world’s leading military shipbuilder and the largest industrial employer in Virginia, with more than 19,000 employees at NGSB’s Newport News Operation.
CVS/Caremark - Pathways to Retail Careers
This case study presents an in-depth look at an innovative training "pathway" to help disconnected young adults and other employees enter the retail field and build a rewarding career.
American Express - Hiring Smart, Training Smarter: Case Study
After a few years of high attrition rates and money spent on training employees who ultimately left the company after a short period of time, American Express had to “step back and take a look at the learning landscape” as it pertained to reading comprehension and basic computing math skills among its new hires.
Northrop Grumman - Apprentices Strengthen America’s Defense: Case Study
Building cutting-edge war ships is but one of those crafts, and teaching these highly specialized skills through an apprentice program is the most cost-effective and strategic way to ensure the highest-quality product and ongoing maintenance infrastructures in the industry. Northrop Grumman’s Apprentice School is the gold standard in the field.
Northrop Grumman: Executive Summary
Northrop Grumman’s Apprentice School is an educational and career opportunity unlike any other, providing fully paid, comprehensive four- and five-year apprentice programs for students interested in shipbuilding careers.
Harper Industries - Building Training Programs with Revenue Potential: Case Study
Harper Industries is committed to training throughout the organization, whether it is skills-based training or dealing with workforce readiness deficits and related training concerns. The company believes, and studies show, that employees are more motivated to stay with a company that provides opportunities for professional growth and advancement.
Harper Industries: Executive Summary
Harper Industries is committed to training throughout the organization — whether it is skills-based training or dealing with workforce readiness deficits and related training concerns.
Yum! Brands - Innovation for Opportunity: Case Study
With the goal of bringing lifelong learning opportunities into the workplace, YUM! Brands has begun deploying a technology-based learning platform that ultimately will not only offer skills-based training for specific job tasks but also address remedial training and skills gap needs while still considering future career development paths for its employees.